Mr. Nick Steele – Heritage Hotel Auckland
I started my career in 2001 as a Porter at Sky City Hotel Auckland. By 2005 I had secured my first position as Concierge working alongside some fine Concierges. In 2009 I was successful in being awarded my Les Clefs d’Or Keys. Since I have worked at many of Auckland’s finest hotels. I get the most enjoyment and satisfaction out of the unexpected reactions of our guests. Sometimes what appears to me as being a simple task, can in fact be a defining moment in our guest’s day. The ability of anyone to positively impact the experience of another person’s day is something that we, as concierge, endeavour to achieve daily. I am a keen golfer, and helping guests to find exactly the right course for their requirements is something I enjoy very much. With 42 golf courses in Auckland and 393 throughout New Zealand I can always find a course you will enjoy.
Mr. David Krempászky – Stamford Plaza Hotel Auckland
I began my career at the Heritage Hotel Auckland in September 2002 as a porter. A couple of years had passed and I was promoted within the company into a “Senior Porter” role, I loved & still do love every aspect of the job from dealing with all the different types of guests, to parking the cars, making reservations and even carrying the luggage, most importantly not only hearing all the interesting stories but being involved in them. I then started to read up and learn about “Les Clefs d’Or”, a professional network of International Concierges which was founded back in 1929. So I started studying to become a member. In 2006 I was appointed a member of this well recognised Society and was honoured to be in contact with so many like-minded individuals. Another few years had passed and I was promoted again this time to Chief Concierge and am now managing a team of 17 staff. The past 13 years have sculptured and influenced my life in so many ways and there are so many experiences that I have gained through being a Concierge. It’s not a job but a life choice. My speciality area would have to be in the field of dining. I love learning about new restaurants and have good relationships with local providers.
Mr. Ingmar Becker – Bolton Hotel Wellington
I started my career at the Front Desk, as Guest Service Agent at the Crowne Plaza Hotel in Heidelberg/Germany, 11 years ago after finishing a traditional European Hotel Traineeship and gaining a Diploma in Hotel Operations. One day the position as Assistant Concierge became available and I knew that this is my chance. That was basically the beginning of my career as Concierge. After working as a Concierge for 2 ½ years in Heidelberg, I felt it was time for a move and for a new chapter in my concierge life. In 2007, I packed my suitcase and decided to explore a new country and a new culture – New Zealand. Wellington became my new home, where I was offered a position at the Intercontinental Hotel as Concierge Supervisor. Learning a new country and a new city with a different languages was quite a challenge. Through the assistance and mentorship of Jason Eade, my previous colleague and an active Les Clefs d’Or member, I was introduced to the “Golden Keys”. It was 2010 when I was successfully accepted into the prestigious Concierge Society of Les Clefs d’Or New Zealand. In 2011, I accepted the position as Chief Concierge at the boutique Bolton Hotel in Wellington. At the last recent AGM in March 2015 I was elected as the Treasurer of Les Clefs d’Or New Zealand. My biggest passion is Traveling and Football. I have been playing Football since the age of 6 and I was a Semi-Pro Footballer back in Germany.
Director of Membership
Mr. Jeremy Wilson – SKYCITY Grand Hotel Auckland
My career started within the food and beverage department at SKYCITY Auckland in 1996, before moving into hotel rooms division 2 years later. It was here I met my mentor Derek Fenn and found my passion as a Concierge. I became a member of Les Clefs d’Or New Zealand in May 2001 then followed in Derek’s footsteps to lead the department as Chief Concierge. In 2007 I perused an opportunity in business sales to further develop my skills. After 9 years in corporate sales within Telecommunication, Transport, Tourism and Travel, I return back to where my career began to lead and mentor the team at SKYCITY Grand Hotel. I’m proud to be back at SKYCITY and excited for the opportunity to again represent Les Clefs d’Or New Zealand.
Director of Public Relations
Mr. Tim O’Hara – QT Museum Wellington
Hailing from the Motherland of England, I came to New Zealand in 2001. What was supposed to be one years work and travel is now moving into my 16th year. My first Hotel job was at SKYCITY Auckland. Working in the In Room Dining department. Being a people person I liked the interaction each day with so many different people from all walks of life both guests and fellow colleagues. During my time there I learned about how the Hotel works and discovered the world of “The Concierge”. I soon had the chance to move to the Concierge department as a Porter. Working under a great team led by Mr Derek Fenn I learned all about the role of the Concierge and what the City of Auckland had to offer. It was here I first experience of what a Les Clefs d’Or Concierge is and from that moment I was hooked. In 2005 I took on my first full time Concierge roll at the Langham Auckland. Here I honed my skills as 5 star Concierge looking after all our VIP and regular guests. In 2007 I achieved my personal goal and was accepted into the Les Clefs d’Or New Zealand. Thar led to me taking on my first role of Chief Concierge at the Quadrant Hotel in 2008. Since then I had a brief spell back in the UK and have been back when I returned to New Zealand there was only one role I was looking for upon my return. In 2017 life finds me in the Worlds coolest little Capital, Wellington as Head Concierge at the QT Museum Hotel. The best bit about the role and job of the Concierge is knowing that we can make a difference to a guests experience while in New Zealand not only at our own Hotels and City but using our network of contacts around the country we are able to assist in making their time in New Zealand a truly memorable one.
Mr.Dilshan Weheragod – Crowne Plaza Hotel Auckland
My journey in the Hospitality industry began in 2008 as a Kitchen Steward. I have worked my way around multiple departments from Banquets, Restaurant, Room Service, Housekeeping, Stores, and Front Office. From the beginning I have always worked in Concierge and I really took a liking to and an interest in making an imprint and creating a special moment in a guests journey! I worked really hard to achieve a leading role as a supervisor in 2015 in the Concierge department. In 2016 I was blessed to get the “Golden Keys” and be promoted to Head Concierge at the same time. This was a big milestone for me personally and my parents as well. I believe Crowne Plaza Auckland also benefited as I was the first Concierge to receive this honour. I look forward to progress my career within the society and through the growth that the tourism industry in New Zealand is experiencing.
South Island Delegate
Mr. Bryan Wilkinson – The George Hotel Christchurch
The Great Great Grandson of a Hotelier from Great Britain here on the discovery of Gold in the South Island 1861. Born in the beautiful garden city of Christchurch in New Zealand’s South Island but lived the best part of my life in Great Britain. I have been very fortunate to have started my Concierge training in some of London’s grandest hotels and distinguished Gentleman’s Clubs, such as the Royal Automobile Club in St James. The last 12 years were served at the Concierge desk of the Connaught Hotel. A historic deluxe 5 star hotel in exclusive Mayfair, London. One of the high points in my professional career was being accepted into the prestigious world-renowned Les Clefs d’Or in Great Britain. In 2005 the big decision was made to move away from a world of culture, aristocrats and business tycoons. I joined the pre opening team of The Sofitel, which opened its first New Zealand luxury 5 star hotel in Queenstown on the 1st September 2005. Moving from the best hotel in Queenstown to the best hotel in Christchurch – The George Hotel from 9th June 2015. Being an international resort destination still brings me into contact with guests from all over the world. One of my great loves is to travel and meeting people to experience their different cultures. This is often a very humbling experience which suits my character well. The South Island Delegate to Les Clefs d’Or New Zealand, from 2017 and two terms, from 2008 to 2011. Hotel Management Finalist – Australia, New Zealand and the Pacific, Concierge of the year in 2006, 2007, 2008, 2009, 2011, 2012. It has been a privilege to attend the International Congress in Vienna Austria 2007, Hangzhou China 2009 and London Great Britain 2012. It has been a pleasure to serve on the Organizing Committee of the historic 60th International Congresses 2013 hosted here in Queenstown New Zealand. While I am committed to the team at the George, my profession extends to a family of friends, who’s creativity and innovation flow through the city of Christchurch and beyond. To conclude on a light-hearted note and to encapsulate the key attributes to my success. I reflect on the last ten minutes of my favourite movie, the classic love story “Pretty Women” … “despite the tugging at her heartstrings, the disenchanted Julia Roberts storms out of the hotel… and in that moment Richard Gere comes to the realisation of his true and deep love for her, however knows not where she lives which could alter the course of his love forever… enter the Concierge… who possesses the key attributes of a Les Clefs d’Or Concierge, namely discretion and initiative, and instinctively takes it upon himself to limousine transfer Julia Roberts to her home. Thus her address is revealed. Richard Gere and Julia Roberts will reunite to live happily ever after…” True to say that these attributes remain key to my success.
Active Members – Auckland
Mr. Luciano Cantisani – Grand Windsor Hotel
My journey in hospitality began as a waiter over 12 years ago in Buenos Aires, Argentina, my hometown, but I always wanted to be a concierge and that was my goal. I moved to New Zealand more than 8 years ago. I started working at The Langham Hotel in 2010 as porter then promoted to Senior Porter, consequently Assistant Concierge and then Concierge. In March 2017, I accepted the role as Chief Concierge at Hotel Grand Windsor, a beautiful heritage property that is currently under refurbishment to reopen as a 5-star boutique hotel in mid- June. I became a member of Les Clef d’Or in October 2015, one of the greatest achievements of my life. I’ve been loving my job from day one and couldn’t be prouder to wear my “Golden Keys.”
Mr. Gustavo Concha – Hilton Hotel
I have been fortunate to have an all-embracing career in hospitality that stems back to 1996 when I commenced working at the Carlton Hotel in Auckland. From my humble beginnings as a part-time Porter and Assistant Concierge, I was promoted to Chief Concierge overseeing the complete guest services of this 455 – room hotel. Finding this career path to be so very rewarding, I haven’t looked back since. Within my current role as Chief Concierge at Hilton Auckland, I believe in the professional development of my wider team, creating an environment with a balance of friendliness and always striving to ensure each guest feels cared for, valued and respected. I have also been an active member of the U.I.C.H. Les Clefs d’Or International Concierge Society of the Golden Keys since 1999, and held the positions as Treasurer, President, as well as the Oceania Zone Director until May 2011. My interests outside of work are to spend time with family and friends and travel, which I have the privilege to do on a regular basis. I like to spend time at the beach during a ‘Kiwi’ summer, play soccer, enjoy life as much as possible and surrounding myself with positive and kind individuals.
Mr. Pati Start – Hilton Hotel
I began working in hospitality in the year 2000 at the Metropolis Hotel in Auckland as my first Hotel experience. In 2003 I made my move to the Hilton Hotel Auckland where I began as a Porter/Valet before taking a position with the Concierge team in 2007. The change from Porter to Concierge brought many new and inspiring changes to my career. The past 15 years have been exciting and offered me numerous occasions to learn and adapt in my role as Concierge. Interacting with guests from all over the world and striving to provide all visitors with a unique and unforgettable Kiwi experience is a passion of mine. I commit myself to a high level of service with each interaction I have with my guest. In 2010 I was honoured to become a part of the Les Clefs d’Or International Concierge Society. When I am not working I enjoy spending time with my family. We love traveling, exploring Auckland parks and beaches and watching movies. Every now and then I love to play rugby at my local field.
Mr. Vineet Parashar – Hilton Hotel
My name is Vineet Parashar. I am currently working at Hilton Hotel Auckland as Concierge since July 2017. I started my career in hospitality in 2008 as a porter at SkyCity Grand Hotel. After 8 months, I was promoted to Dual-Rate Concierge. In 2010, I joined Chatham Auckland Hotel as receptionist and went back to the Concierge team in 2012 and got an opportunity to work at the SkyCity Grand Hotel again in 2013, then moved to the Quadrant Hotel as a Concierge in 2014. I became a proud member of Les Clefs d’Or New Zealand in May 2016. I strongly believe that every problem has a solution and I take it as a challenge which motivates me to work in the Concierge department. Just imagine a guest approaching you with a problem and you go an extra mile to solve it whatever it takes. As soon as you listen to their concerns and help them solving their problem, the expression on their faces makes me feel that I have accomplished my goal. I really want to see lots of happy customers, guide them and look after them. I think that’s what the role of a Concierge is in the hospitality industry.
Mr. Martin Dunlop – The Langham Hotel
Being a descendant of Ngati Kahungunu my knowledge of the history of New Zealand is well established. Having worked in hospitality, enjoying a lifetime of travelling extensively, with an airline as well as working in hotels and managing boutique lodges, I have a wealth of experience both within New Zealand and Internationally. I am passionate about New Zealand, travel, sports, health and fitness as well as good food and wine especially red wine! My aim as a Les Clefs d’Or Concierge is to provide a service to ensure that my guest’s experience the best there is to offer in NZ tourism as well as local attractions. When they depart our shores with wonderful memories my hope is that they leave with a great desire to return to Auckland the beautiful City of Sails.
Mr. Shaun Ryan – SKYCITY Hotel
My career as a Concierge began in 1999 when I started as a Porter in CityLife Hotel Auckland, working under the guidance of then Chief Concierge and Les Clefs d’Or member Mr David Smithson. 3½ years later I took over the Chief Concierge role at CityLife Hotel Auckland, before moving to SKYCITY Hotel in 2005 to work with the legendary SKYCITY Concierge’s Mr Jeremy Wilson and Mr Derek Fenn. I have worked in both the SKYCITY Grand Hotel and SKYCITY Hotel and enjoy the atmosphere and camaraderie that the role brings. I have held the role of Chief Concierge at SKYCITY Hotel since 2007. During my time here, SKYCITY Hotel had the distinction of being the first hotel in New Zealand to have 4 Les Clefs d’Or members in the team. Being a member of Les Clefs d’Or New Zealand has brought many opportunities and challenges for me. Hosting the International Les Clefs d’Or Congress in Queenstown in 2013, was one of the highlights. Being able to showcase my country as Concierge around the world was an amazing experience and one that I will hold many fond memories of for years to come. It has also been a pleasure representing Les Clefs d’Or New Zealand over the years as, Secretary, President and most recently as Past President and Oceania Zone Director. Les Clefs d’Or is a prestigious association with a rich history that is recognized worldwide, and it is fundamental for the progression and education of the Concierge of the future.
Mr. Jose Leano – SKYCITY Grand Hotel
I began my career in the hospitality industry in 2002 when I joined SKYCITY Hotel as a houseman and then as a night porter. In 2005 I joined the SKYCITY Grand Hotel as a porter and then promoted as a Concierge in 2007. I was proud to have gained this position up the corporate ladder. It is for this reason that I further developed my management skills looking after the staff. In April 2015, I successfully became a member of the Les Clefs d’Or New Zealand. The best part of my job is that it is never the same. Every day I have different people with different requests. It is never boring. I believe that the personal experience and knowledge that a concierge passes on to the guest through recommendation is and always will be, the most reliable and credible information the guest can ever get.
Mr. Kris Mosch – Sofitel Hotel
I have worked in the hospitality industry since 1992 and in the concierge field for over 20 years, both here in New Zealand and in Amsterdam, where I first gained my Les Clefs d’Or keys. I have been back in New Zealand since the end of 2004 gaining experience in several of Auckland’s most iconic hotels. My passion within the industry is to develop young concierges and porters, to achieve their goals of becoming Les Clefs d’Or concierges and as leaders within their hotels. One of my favorite places in New Zealand would have to be the Coromandel Peninsula, with its rich history and natural beauty, including the Hot water beach, the Kauri trees and Cathedral Cove to mention is just a few.
Mr. Nu Mauigoa – Stamford Plaza Hotel
I have been a concierge at the Stamford Plaza since 2006. I supply local and international information to our guests. I also operate as a personal organiser for our clients, confirming flight arrangements and itineraries, making restaurant reservations, booking tours and transport. I’m there to create an exceptional experience for our guests and provide value and service here at the Stanford Plaza Hotel. There is no extra charge for my services, its all about being a five star hotel. I love creating positive experiences with our guests and sharing that success with our team members.
Active Members – Christchurch
Mr. David Tabor – Sudima Hotel
Hi, my name is David Tabor and I currently work at the Sudima Hotel, Christchurch Airport as the head Concierge. During my career, in hospitality, I have worked at The Heritage Hotels in Auckland and Hanmer Springs and at SkyCity and SkyCity Grand Hotels in Auckland. Prior to working in hotels, I was a firefighter, with The New Zealand Fire Service, for 30 years. With my wife, Kit, I have travel extensively throughout New Zealand and have gained the knowledge and experienced the beauty and grandeur that this incredible part of the world offers. This, along with my passion for hospitality, I know I can show you how and where to go so that you will have an incredible stay, in New Zealand, with long lasting memories. See you when you get to the Sudima, Christchurch Airport. David.
Mr. Sam Williams – Commodore Hotel
Hi everyone, I have been working in the Hospitality Industry for a combined 14 years. I love what I do, I love what I can bring to the Industry as well as what it brings me. I am a ” peoples person ” by nature so being a Concierge and a proud member of Les Clefs d’Or , that nature I have goes hand in hand. It’s great to be part of a proud association that has like minded people in it. Working in Hotels you get to interact with a wide variety of people, from leisure to Corporate to local and international identities. Through Le Clefs d’Or we share ideas and are in consistent communication with each other which enables us to give the best knowledge we can for destinations outside our regions. It’s not hard being proud in what we sell especially when you live in the best Country in the world. As a Concierge you can be the first and last interaction that a guest has of a Hotel and everything in between. If you have a genuine interest in people then being a Concierge and a member of Les Clefs d’Or is definitely for you.
Active Members – Rotorua
Mr. David Langley – Peppers On The Point Lake Rotorua
In 2008 I started my career at SKYCITY Grand Hotel as a porter. I worked with a great Concierge, who showed me that there is more to the meaning of Great Customer Service when it comes to being a Concierge. I learnt a lot from him about creating that Personal Experience for our guests and my passion to become a Concierge came to life. Once I found out about Les Clefs dÓr, my passion to become a Great Concierge increased ten fold. In 2010 I was promoted to Dual Rate Concierge and in 2011 I was promoted to Concierge. I became an Active Member of The Hotel Concierge Society New Zealand late 2014. I love creating experiences with my guests, those that make them remember how great their trip was to New Zealand. New Zealand has so much to offer, from great Beaches, Vineyards, Coastal Rain-forests and so much more, which I love passing on that valuable information of New Zealand to our guests. I strive to give the best service to my guests and Les Clefs dÓr.
Active Members – Wellington
Mr. Jason Eade – Intercontinental Hotel
I have been a Concierge at the InterContinental Wellington for the past 14 years. I was most fortunate to became a Les Clefs d’Or Concierge in 2006. I enjoy the opportunity my role offers and the privilege to deliver guest satisfaction. I am a passionate kiwi who embraces the challenge of providing an ‘In the Know’ experience through shared stories and knowledge to all whom pass my desk. I pride myself on educating young concierge within my team to be confident, approachable and hold the same values and aspirations with all the guests of InterContinental Wellington. We look forward to your arrival into the Coolest Little Capital in the world, providing at your side knowledge through service and friendship.
Mr. Phil Shearer – Rydges Hotel
It’s a love of people and an intimate knowledge of New Zealand that makes me such a terrific Concierge. From checking people in and out to valet parking, sorting luggage and booking tours, I attend to the individual needs of each and every guest. My dedication to the industry was rewarded in 2008 when I received my ‘keys’ to Les Clefs d’Or New Zealand. As one of the 27 members of the New Zealand chapter of the society, I have been working as a Concierge since 2001. “The keys are something I’ve wanted and worked hard for,” In my role, I have met various entertainers, bands, actors and sports stars from around the world. As a Concierge, I receive my fair share of bizarre requests, but the most memorable ones are usually from honeymooners or couples celebrating anniversaries. “One guy wanted me to arrange 20 teddy bears and scatter them throughout the hotel room for his wife,” When it comes to local attractions and must-do activities in the region, I believe you can’t beat the funky vibe that’s on offer in the local pubs. “I enjoy what we have to offer in New Zealand, and love being able to send people to places they wouldn’t read about in a tourist guide.” When I’m not busy at Rydges Wellington, I enjoy married life with my wife, Kate. Despite a 6.30am start each day, I still find time to grown my own vegetables and go cycling. If I wasn’t a hotel Concierge, I would have been a professional footballer playing for Chelsea… in my dreams!