Presidents Welcome
Les Clefs d’Or New Zealand began its journey in 1994, founded by our Past President Mr. Derek Fenn, based on the principles of friendship and a collective commitment to providing exceptional service to our guests and community. Our members are easily recognizable by the golden keys displayed on our uniform lapels.
Our organization, formally known as the Union Internationale des Concierges d’Hôtels (UICH), represents top-tier concierges from over 50 countries. In New Zealand, we have 19 members located in the Bay of Islands, Auckland, Wellington, and Christchurch.
Our aim is to facilitate the exchange of ideas among members and guide our network to improve the quality of service we provide to our hotel guests. Our golden keys symbolize our commitment to creating memorable experiences. Furthermore, our members adhere to a strict code of ethics and are dedicated to the ongoing excellence of our profession through training, networking, and professional development.
In Service Through Friendship
Gustavo Concha
President
Les Clefs d’Or New Zealand
Les Clefs d’Or, meaning “The Golden Keys” in French, is an international association of professional hotel concierges and one of the oldest hospitality nonprofit organizations in the industry. Established in 1929, nearly 100 years ago, it started when 11 concierges from the main hotels in Paris decided to work together for the benefit of their hotel guests under the motto, “In Service Through Friendship.
affiliates
Les Clefs d’Or New Zealand continues to educate and develop concierges under the Professional Affiliates program, promoting hotel concierges as professionals within the hospitality industry. We strive to foster an environment where we can perform at our best, reconnect with our network of suppliers, and enhance the overall guest experience.
Les Clefs d’Or Awards
20th of June Hotel Industry Awards at the Cordis.
The Winner of the 2019 Concierge of the year awards Frederique Irion.
From left to right Rick Karsten,, Ruth Whitley, Vineet Parashar, Gustavo Concha, Frederique Iron, Jeremy Wilson, Nick Steele in the front Harry Anderson and Aaron Hutchins
EVENTS
from us
Thank you for visiting our website on behalf of Les Clefs d’Or New Zealand. If you need any assistance, please don't hesitate to contact me directly or any of our members, who will be delighted to assist you with any queries that you may have.
President
2024 – Present Mr. Gustavo Concha
2021 – 2024 Mr. Kris Mosch
2019 – 2021 Mr. Jeremy Wilson
2017 – 2019 Mr. Nick Steele
2017 – 2017 Mr. David Krempászky
2015 – 2017 Mr. Nick Steele
2013 – 2015 Mr. Shaun Ryan
2009 – 2013 Mr. Franz Staufer
2005 - 2009 Mr. Gustavo Concha
1994 – 2005 Mr. Derek Fenn (Founding President)
Past President
2024 - Present Mr. Kris Mosch
2021 – 2023 Mr. Jeremy Wilson
2019 – 2021 Mr. Nick Steele
2017 – 2019 Mr. David Krempászky
2015 – 2017 Mr. Shaun Ryan
2013 – 2015 Mr. Franz Staufer
2009 – 2011 Mr. Gustavo Concha
2005 – 2007 Mr. Derek Fenn
Secretary
2023 - Present Mr. Manish Baungally
2019 – 2023 Mr. Rick Karsten
2018 – 2019 Mr. Gustavo Concha
2017 – 2018 Mr. Ciaran O’Hanlon
2015 – 2017 Mr. David Krempászky
2013 – 2015 Mr. Daniel Marsh
2009 – 2013 Mr. Shaun Ryan
2001 – 2009 Mr. Franz Staufer
2000 – 2001 Mr. Daniel Marsh
1999 – 2000 Mr. Shaun Robinson
1998 – 1999 Ms. Memory Mackie
1995 – 1998 Ms. Pieter Kellaway
Treasurer
2024 - Present Mr. Kris Mosch
2021 – 2024 Mr. Luciano Borneana
2020 – 2021 Mr. Manish Baungally
2015 – 2020 Mr. Ingmar Becker
2013 – 2015 Mr. Nick Steele
2009 – 2013 Mr. Logan Fleet
2007 – 2009 Mr. Selim Kibar
2005 – 2007 Mr. Jay Huggett
2003 – 2005 Mr. Jeremy Wilson
2001 – 2003 Mr. Gustavo Concha
1998 – 2001 Mr. Shaun Robinson
1995 – 1998 Mr. Miles Webb
South Island Delegate
2026 - Present Position not filled
2023 - 2026 Mr. Quintin McLeod
2021 – 2023 Position not filled
2019 – 2021 Mr. Bryan Wilkinson
2017 – 2019 Mr. Bryan Wilkinson
2015 – 2017 Mr. Nathan Wise
2013 – 2015 Position not filled
2011 – 2013 Ms. Fiona Lawson
2008 – 2011 Mr. Bryan Wilkinson
2004 – 2008 Mr. Tim Ogle
Director of Membership
2026 – Present Mr. Manish Baungally (Interim)
2025 - 2026 Mr. Luciano Borneana
2023 - 2025 Mr. Sam Williams
2021 - 2023 Mr. Nikolas Adams
2019 - 2021 Mr. Dilshan Weheragoda
2017 – 2019 Mr. Jeremy Wilson
2013 - 2017 Mr. Kris Mosch
2009 - 2013 Ms. Bunny Spyve
2007 - 2009 Mr. Logan Fleet
2007 - 2007 Mr. Selim Kibar
2005 - 2007 Mr. Bambi Wichman
Assistant Secretary
2024 – Present Position not filled
2023 – 2024 Mr. Rick Karsten
2019 – 2023 Position not filled
2017 – 2019 Mr. Dilshan Weheragoda
2015 – 2017 Mr. Phil Shearer
2013 – 2015 Mr. David Krempászky
2009 – 2013 Mr. Nick Steele
2007 – 2009 Mr. Shaun Ryan
Director of Public Relations
2025 – Present Mr. Harry Anderson
2019 - 2025 Mr. Gustavo Concha
2018 – 2019 Mr. Kris Mosch (Interim)
2017 – 2018 Mr. Tim O’Hara
2015 – 2016 Mr. Terence McAloon-Honnan
2013 – 2015 Mr. Arie Jackman
2011 – 2013 Mr. Daniel Marsh
2009 – 2011 Mr. Tim Ogle
Director of Social Media
2023 - Present Mr. Harry Anderson
2021 – 2023 Mr. Quintin McLoed
2019 – 2021 Mr. Kris Mosch
Retired Members
2021 – Ms. Bunny Spyve
2021 – Mr. David Tabor
1999 – Mr. John Graham
