Mr. Jeremy Wilson – SKYCITY Grand Hotel Auckland


My career started within the food and beverage department at SKYCITY Auckland in 1996, before moving into hotel rooms division 2 years later.  It was here I met my mentor Derek Fenn and found my passion as a Concierge.  I became a member of Les Clefs d’Or New Zealand in May 2001 then followed in Derek’s footsteps to lead the department as Chief Concierge.  In 2007 I perused an opportunity in business sales to further develop my skills. After 9 years in corporate sales within Telecommunication, Transport, Tourism and Travel, I return back to where my career began to lead and mentor the team at SKYCITY Grand Hotel.  I’m proud to be back at SKYCITY and excited for the opportunity to again represent Les Clefs d’Or New Zealand.


Mr. Rick Karsten – SKYCITY  Auckland

My career started in The Netherlands, I have held various different hotel positions within the Front Office. In 2010 my partner and I immigrated to New Zealand.

On 19th of November 2018 I was accepted as an Official Member of the Les Clefs d’Or Society.  Since then I have assisted with organising our Annual Trade show and build relationships with many of our tour suppliers and restaurants. On June 1st 2019 at our 25th Annual Conference I was elected into the Executive Committee as Secretary It is a great honour to be part of this prestigious Society,  I look forward to work alongside great Concierges to put Les Clefs d’Or New Zealand on the world map.

In my spare time you can find me in the Boxing gym or in one of the many great restaurants in Auckland. Looking forward to assist you with any request that you might have.



Director of Membership

Mr.Dilshan Weheragod – SkyCity Grand Hotel Auckland

My journey in the Hospitality industry began in 2008 as a Kitchen Steward. I have worked my way around multiple departments from Banquets, Restaurant, Room Service, Housekeeping, Stores, and Front Office.  From the beginning I have always worked in Concierge and I really took a liking to and an interest in making an imprint and creating a special moment in a guests journey! I worked really hard to achieve a leading role as a supervisor in 2015 in the Concierge department. In 2016 I was blessed to get the “Golden Keys” and be promoted to Head Concierge at the same time. This was a big milestone for me personally and my parents as well.  I believe Crowne Plaza Auckland also benefited as I was the first Concierge to receive this honour.  I look forward to progress my career within the society and through the growth that the tourism industry in New Zealand is experiencing.

Director of Public Relations

 Mr. Gustavo Concha – Hilton Hotel 

Hilton Hotel Logo

Gustavo Hilton Auckland

I have been fortunate to have an all-embracing career in hospitality that stems back to 1996 when I commenced working at the Carlton Hotel in Auckland. From my humble beginnings as a part-time Porter and Assistant Concierge, I was promoted to Chief Concierge overseeing the complete guest services of this 455 – room hotel. Finding this career path to be so very rewarding, I haven’t looked back since. Within my current role as Chief Concierge at Hilton Auckland, I believe in the professional development of my wider team, creating an environment with a balance of friendliness and always striving to ensure each guest feels cared for, valued and respected. I have also been an active member of the U.I.C.H. Les Clefs d’Or International Concierge Society of the Golden Keys since 1999, and held the positions as Treasurer, President, as well as the Oceania Zone Director until May 2011. My interests outside of work are to spend time with family and friends and travel, which I have the privilege to do on a regular basis. I like to spend time at the beach during a ‘Kiwi’ summer, play soccer, enjoy life as much as possible and surrounding myself with positive and kind individuals.

Director of Social Media

Mr. Kris Mosch – Sofitel Hotel

Sofitel Hotel Logo

Kris Mosch

I have worked in the hospitality industry since 1992 and in the concierge field for over 20 years, both here in New Zealand and in Amsterdam, where I first gained my Les Clefs d’Or keys. I have been back in New Zealand since the end of 2004 gaining experience in several of Auckland’s most iconic hotels. My passion within the industry is to develop young concierges and porters, to achieve their goals of becoming Les Clefs d’Or concierges and as leaders within their hotels. One of my favorite places in New Zealand would have to be the Coromandel Peninsula, with its rich history and natural beauty, including the Hot water beach, the Kauri trees and Cathedral Cove to mention is just a few.

South Island Delegate

Mr. Bryan Wilkinson – The George Hotel Christchurch

The Great Great Grandson of a Hotelier from Great Britain here on the discovery of Gold in the South Island 1861. Born  in  the beautiful garden  city  of  Christchurch  in  New  Zealand’s South Island but lived the best part of  my  life  in  Great  Britain.  I have been very fortunate to have started my Concierge training in some of London’s grandest hotels and distinguished Gentleman’s Clubs, such as the Royal Automobile Club in St James. The last 12 years were served at the Concierge desk of the Connaught Hotel. A historic deluxe 5 star hotel in exclusive Mayfair, London. One of the high points in my professional career was being accepted into the prestigious world-renowned Les Clefs d’Or in Great Britain. In 2005 the big decision was made to move away from a world of culture, aristocrats and business tycoons. I joined the pre opening team of The Sofitel, which opened its first New Zealand luxury 5 star hotel in Queenstown on the 1st September 2005. Moving from the best hotel in Queenstown to the best hotel in Christchurch – The George Hotel from 9th June 2015. Being an international resort destination still brings me into contact with guests from all over the world. One of my great loves is to travel and meeting people to experience their different cultures. This is often a very humbling experience which suits my character well. The South Island Delegate to Les Clefs d’Or New Zealand, from 2017 and two terms, from 2008 to 2011. Hotel Management Finalist – Australia, New Zealand and the Pacific, Concierge of the year in 2006, 2007, 2008, 2009, 2011, 2012. It has been a privilege to attend the International Congress in Vienna Austria 2007, Hangzhou China 2009 and London Great Britain 2012. It has been a pleasure to serve on the Organizing Committee of the historic 60th International Congresses 2013 hosted here in Queenstown New Zealand. While I am committed to the team at the George, my profession extends to a family of friends, who’s creativity and innovation flow through the city of Christchurch and beyond. To conclude on a light-hearted note and to encapsulate the key attributes to my success. I reflect on the last ten minutes of my favourite movie, the classic love story “Pretty Women” … “despite the tugging at her heartstrings, the disenchanted Julia Roberts storms out of the hotel… and in that moment Richard Gere comes to the realisation of his true and deep love for her, however knows not where she lives which could alter the course of his love forever… enter the Concierge…  who possesses the key attributes of a Les Clefs d’Or Concierge, namely discretion and initiative, and instinctively takes it upon himself to limousine transfer Julia Roberts to her home. Thus her address is revealed. Richard Gere and Julia Roberts will reunite to live happily ever after…” True to say that these attributes remain key to my success.

Active Members – Auckland

                                      Mr. Vineet Parashar – Hilton Hotel

Hilton Hotel Logo


My name is Vineet Parashar. I am currently working at Hilton Hotel Auckland as Concierge since July 2017. I started my career in hospitality in 2008 as a porter at SkyCity Grand Hotel. After 8 months, I was promoted to Dual-Rate Concierge.  In 2010, I joined Chatham Auckland Hotel as receptionist and went back to the Concierge team in 2012 and got an opportunity to work at the SkyCity Grand Hotel again in 2013, then moved to the Quadrant Hotel as a Concierge in 2014. I became a proud member of Les Clefs d’Or New Zealand in May 2016. I strongly believe that every problem has a solution and I take it as a challenge which motivates me to work in the Concierge department. Just imagine a guest approaching you with a problem and you go an extra mile to solve it whatever it takes. As soon as you listen to their concerns and help them solving their problem, the expression on their faces makes me feel that I have accomplished my goal. I really want to see lots of happy customers, guide them and look after them. I think that’s what the role of a Concierge is in the hospitality industry.

Mr. Martin Dunlop – The Cordis Hotel 


Being a descendant of Ngati Kahungunu my knowledge of the history of New Zealand is well established. Having worked in hospitality, enjoying a lifetime of travelling extensively, with an airline as well as working in hotels and managing boutique lodges, I  have a wealth of experience both within New Zealand and Internationally. I am passionate about New Zealand, travel, sports, health and fitness as well as good food and wine especially red wine! My aim as a Les Clefs d’Or Concierge is to provide a service to ensure that my guest’s experience the best there is to offer in NZ tourism as well as local attractions. When they depart our shores with wonderful memories my hope is that they leave with a great  desire to return to  Auckland the beautiful City of Sails.

Mr. Shaun Ryan – SKYCITY Hotel 

Shaun Ryan Profile Photo June 2014

My career as a Concierge began in 1999 when I started as a Porter in CityLife Hotel Auckland, working under the guidance of then Chief Concierge and Les Clefs d’Or member Mr David Smithson. 3½ years later I took over the Chief Concierge role at CityLife Hotel Auckland, before moving to SKYCITY Hotel in 2005 to work with the legendary SKYCITY Concierge’s Mr Jeremy Wilson and Mr Derek Fenn. I have worked in both the SKYCITY Grand Hotel and SKYCITY Hotel and enjoy the atmosphere and camaraderie that the role brings. I have held the role of Chief Concierge at SKYCITY Hotel since 2007. During my time here, SKYCITY Hotel had the distinction of being the first hotel in New Zealand to have 4 Les Clefs d’Or members in the team. Being a member of Les Clefs d’Or New Zealand has brought many opportunities and challenges for me.  Hosting the International Les Clefs d’Or Congress in Queenstown in 2013, was one of the highlights. Being able to showcase my country as Concierge around the world was an amazing experience and one that I will hold many fond memories of for years to come. It has also been a pleasure representing Les Clefs d’Or New Zealand over the years as, Secretary, President and most recently as Past President and Oceania Zone Director. Les Clefs d’Or is a prestigious association with a rich history that is recognized worldwide, and it is fundamental for the progression and education of the Concierge of the future. 

Mr. Nu Mauigoa – Stamford Plaza Hotel

Stamford Hotel Logo

I have been a concierge at the Stamford Plaza since 2006. I supply local and international information to our guests. I also operate as a personal organiser for our clients, confirming flight arrangements and itineraries, making restaurant reservations, booking tours and transport. I’m there to create an exceptional experience for our guests and provide value and service here at the Stanford Plaza Hotel. There is no extra charge for my services, its all about being a five star hotel. I love creating positive experiences with our guests and sharing that success with our team members.

Active Members – Christchurch

Mr. Mark West – The George Hotel Christchurch

Hello, I have just received my keys this year 2019 and I am proud to represent Les Clefs d’Or New Zealand.

My hospitality career started out as a chef in Wellington. However working with people is my true passion and after completing ten years in the kitchen I then moved into a Concierge role in Christchurch and have never looked back.

Working for fifteen years as a concierge in Christchurch and being a person who gets a sense of pride when helping people. I have to say I love what I do.

Working at The George, Christchurch is a great platform to meet a wide range of people and being able to help make their stay memorable is my goal.

In my spare time I enjoy gardening and having a fun time using my chef skills to create dishes for my family.

I am excited to work with Les Clefs d’Or New Zealand and represent Christchurch and the tourism industry.

Mr. Sam Williams – Commodore Hotel 

Hi everyone, I have been working in the Hospitality Industry for a combined 14 years. I love what I do, I love what I can bring to the Industry as well as what it brings me. I am a ” peoples person ” by nature so being a Concierge and a proud member of  Les Clefs d’Or , that nature I have goes hand in hand. It’s great to be part of a proud association that has like minded people in it. Working in Hotels you get to interact with a wide variety of people, from leisure to Corporate to local and international identities. Through Le Clefs d’Or we share ideas and are in consistent communication with each other which enables us to give the best knowledge we can for destinations outside our regions. It’s not hard being proud in what we sell especially when you live in the best Country in the world. As a Concierge you can be the first and last interaction that a guest has of a Hotel and everything in between. If you have a genuine interest in people then being a Concierge and a member of Les Clefs d’Or is definitely for you.

Active Members – Wellington

Mr. Jason Eade – Intercontinental Hotel 

InterContinental Hotel Logo

I have been a Concierge at the InterContinental Wellington for the past 14 years. I was most fortunate to became a Les Clefs d’Or Concierge in 2006. I enjoy the opportunity my role offers and the privilege to deliver guest satisfaction. I am a passionate kiwi who embraces the challenge of providing an ‘In the Know’ experience through shared stories and knowledge to all whom pass my desk. I pride myself on educating young concierge within my team to be confident, approachable and hold the same values and aspirations with all the guests of InterContinental Wellington. We look forward to your arrival into the Coolest Little Capital in the world, providing at your side knowledge through service and friendship.

Mr. Phil Shearer – Rydges Hotel 

Rydges Hotel Logo


It’s a love of people and an intimate knowledge of New Zealand that makes me such a terrific Concierge. From checking people in and out to valet parking, sorting luggage and booking tours, I attend to the individual needs of each and every guest. My dedication to the industry was rewarded in 2008 when I received my ‘keys’ to Les Clefs d’Or New Zealand. As one of the 27 members of the New Zealand chapter of the society, I have been working as a Concierge since 2001. “The keys are something I’ve wanted and worked hard for,” In my role, I have met various entertainers, bands, actors and sports stars from around the world. As a Concierge, I receive my fair share of bizarre requests, but the most memorable ones are usually from honeymooners or couples celebrating anniversaries. “One guy wanted me to arrange 20 teddy bears and scatter them throughout the hotel room for his wife,” When it comes to local attractions and must-do activities in the region, I believe you can’t beat the funky vibe that’s on offer in the local pubs. “I enjoy what we have to offer in New Zealand, and love being able to send people to places they wouldn’t read about in a tourist guide.” When I’m not busy at Rydges Wellington, I enjoy married life with my wife, Kate. Despite a 6.30am start each day, I still find time to grown my own vegetables and go cycling. If I wasn’t a hotel Concierge, I would have been a professional footballer playing for Chelsea… in my dreams!