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  • About Us
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    • Executive & Sub Committee
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    • Auckland
    • Wellington
    • Christchurch
    • Queenstown
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    • Events
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  • Affiliates
    • Professional Affiliates
    • Business Affiliates
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Instagram News

lesclefsdornz

Hotel Concierge Society of NZ - Les Clefs d'Or
🗝 #lesclefsdornz #yourkeytoeverything 🗝

We are delighted to announce our upcoming Les Clef We are delighted to announce our upcoming Les Clefs d’Or Bi-Monthly Members’ Meeting, followed by our Hospitality Networking Event.

Location: Cordis Auckland Hotel
Date: Tuesday, August 18th, 2026
Time: Members’ Meeting 16:00–18:00 / Networking 18:00 -20:00

Thank you to the Team at Cordis Auckland for hosting our meeting and networking event at Our Land Bar.

We look forward to reconnecting with our nationwide members, valued partners, and hospitality leaders for an enjoyable and inspiring evening of friendship, connection, and collaboration.

In Service Through Friendship & Vive Les Clefs d’Or! 

#LesClefsdOrNZ #LesClefsdOr #Auckland #CordisAuckland #InServiceThroughFriendship
Les Clefs d'Or New Zealand would like to congratul Les Clefs d'Or New Zealand would like to congratulate Joleen Redden on her well-deserved Tourism Export Council of New Zealand “Unsung Hero” Award Winner for 2026.

In Service Through Friendship & Vive Les Clefs d’Or

#LesClefsdOrNZ #LesClefsdOr #HotelConcierges #tourism #NewZealand
Kia Ora Colleagues and Friends, Over three inspir Kia Ora Colleagues and Friends,

Over three inspiring days, our Les Clefs d'Or New Zealand members, together with Concierge, Porter, and Front Office professionals from hotels across New Zealand, had the opportunity to experience some of the country's most iconic visitor attractions through the @experience.kart FAMIL Invitation.

20th July – Volcanic & Cultural New Zealand FAMIL
From the colourful geothermal landscapes of Wai-O-Tapu Thermal Wonderland to the unforgettable Te Pā Tū Cultural Experience, the day offered valuable insights into New Zealand's rich natural and cultural heritage.

22nd July – Hobbiton & Waitomo FAMIL
Exploring the world-famous Hobbiton™ Movie Set and the breathtaking Waitomo Glowworm Caves provided firsthand knowledge of two of New Zealand's most celebrated visitor experiences.

24th July – Wildlife & Wellness FAMIL
From The National Kiwi Hatchery and the Redwoods Treewalk to the magical Redwoods Glowworm Cave and the restorative Wai Ariki Hot Springs & Spa, the journey showcased the perfect blend of wildlife, nature, and wellness.

A sincere thank you to @experience.kart for the generous invitation and for creating such a memorable and educational experience. These opportunities help us deliver even better recommendations and unforgettable experiences for our guests.

In Service Through Friendship & Viva Les Clefs d'Or!

#LesClefsdOrNZ #LesClefsdOr #ExperienceKart #Concierge #NewzealandTour
On Thursday 16th July, @westfieldnewmarket invited On Thursday 16th July, @westfieldnewmarket invited Members of Les Clefs d'Or New Zealand and Professional Affiliates to explore the new shops and events that are happening over in Westfield

We were given a guided tour through high end luxury section of Jimmy Choo's & David Jones, learning about how our guests can enhance their shopping experience. We visted the new JB-Hifi store, a project long in the making and see what Westfield offers to children during School Holidays.

A special highlight of the afternoon was our bowling event at Archie Brothers, which was a fantastic way to conclude the visit and spend quality time together.

We truly appreciate the time and effort taken to showcase everything Westfield Newmarket has to offer. Thank you, Rae, for your continued support of Les Clefs d’Or. We look forward to strengthening our partnership and working together on many future opportunities.

In Service Through Friendship & Viva Les Clefs d’Or!

#LesClefsdOrNZ #LesClefsdOr #WestfieldNewMarket #Concierge #newzealand
Congratulations to the InterContinental Auckland t Congratulations to the InterContinental Auckland team for achieving the highest overall score at the All Blacks Experience Challenge Shield and being crowned the Challenge Shield Champions for this semester!

On 8th July, the Les Clefs d'Or New Zealand Executive Committee visited InterContinental Auckland to officially present the Challenge Shield to Andy Xu, Andrew Glubb, and Trung Kiên, recognising their outstanding teamwork, professionalism, and commitment to service excellence.

A huge congratulations once again to the InterContinental Auckland team on this well-deserved achievement. We look forward to the next Challenge Shield competition and another opportunity to celebrate excellence in hospitality.

In Service Through Friendship.
Vive Les Clefs d'Or

#LesClefsdOr #LesClefsdOrNewZealand #ChallengeShield #InterContinentalAuckland #AllBlacksExperience
On Thursday, 25th June, we were kindly invited by On Thursday, 25th June, we were kindly invited by Susan O’Connor, Business Development Manager at Matakana Estate, to enjoy lunch and a tour of their beautiful rustic lodge.

During our visit, Susan shared with us the exciting future plans for the estate, including the upcoming launch of their newly revamped restaurant, which is expected to open in the coming weeks. She also introduced us to their unique wine blending experiences, where guests can create their own personalised wine blend, as well as their cellar door wine tastings showcasing their selection of estate wines.

Matakana Estate also offers boutique vineyard accommodation, providing guests with the opportunity to relax and immerse themselves in the tranquil surroundings of the estate. With its combination of rustic luxury, food and wine experiences, and personalised guest activities, Matakana Estate presents a wonderful option for visitors looking for a memorable countryside escape close to Auckland.

It was a wonderful opportunity to experience the hospitality, charm, and future developments of Matakana Estate, and we look forward to recommending these experiences to our guests.

Our sincere thanks, once again, to Karthik Subramanian  at ExperienceKart Luxury Travel  for kindly arranging our return transfers from Auckland to Matakana Estate. Your continuing generosity and support are much appreciated. 

In Service Through Friendship & Viva Les Clefs d’Or!

#LesClefsdOrNZ #LesClefsdOr #Matakana #Concierge #newzealand
Kia Ora Colleagues and Friends, Wishing you a joy Kia Ora Colleagues and Friends,

Wishing you a joyful Matariki and a year of new beginnings, hope, and success.

In Service Through Friendship & Vive Les Clefs d’Or

#LesClefsdOrNZ #LesClefsdOr #HotelConcierges #NewZealand #Matariki
On Monday, 22nd June, the Auckland Les Clefs d’Or On Monday, 22nd June, the Auckland Les Clefs d’Or New Zealand members gathered at the All Blacks Experience for the Semester Challenge Shield 2026.

The Challenge Shield is a friendly concierge competition that brings together Les Clefs d’Or teams from hotels across New Zealand for a fun and engaging skills tournament. The event celebrates teamwork, quick thinking, communication, and industry knowledge, while strengthening the friendships and professional connections that unite our concierge community.

A special thank you to Cecil Potatau, Sales Manager at the All Blacks Experience, for hosting the event and welcoming our members. Cecil also guided participants through an immersive tour of this iconic New Zealand attraction, providing an unforgettable experience for everyone involved.

This year’s Challenge Shield welcomed participation from six hotels: Hilton Auckland, InterContinental Auckland, Grand Millennium Auckland, Pullman Auckland Hotel & Apartments, The Grand by SkyCity and Horizon by SkyCity

Each hotel was represented by a team of three members, including at least one Les Clefs d’Or member. Teams competed across four rugby-inspired challenges: Passing Drill, Line-out Throw, Goal Kicking & Footwork Challenge

Congratulations to Andy Xu, Andrew Glubb, and Trung Kiên from InterContinental Auckland, who achieved the highest overall score and were crowned the Challenge Shield Champions for this semester.

Beyond the competition itself, the event was a wonderful celebration of friendship, teamwork, and the strong bonds that continue to define the Les Clefs d’Or community. A friendly rivalry, perfectly reflecting the spirit of our association and the values we proudly represent.

Thank you to everyone who participated, supported, and contributed to making the Challenge Shield another memorable occasion.

In Service Through Friendship & Vive Les Clefs d’Or

#LesClefsdOrNZ #LesClefsdOr #ExperienceAllBlacks #Concierge #NewZealand #Auckland
Kia Ora Colleagues & Friends During the Opening R Kia Ora Colleagues & Friends

During the Opening Reception of the 32nd Annual General Meeting of Les Clefs d’Or New Zealand, it was our great honour to welcome and officially introduce our newest Les Clefs d’Or member, Ms. Yveline Corthier, Assistant Chief Concierge at Hilton Auckland.

We were especially privileged to have our UICH International President, Mr. James Ridenour, join us for the pinning ceremony, a historic moment, as it was the first time we have had the honour of hosting an International President for this special occasion.

As presented by Gustavo Concha, Society President, Yveline’s professional journey in hospitality began in Berlin, Germany, where she developed a deep passion for the industry. She gained valuable experience working in Front Office roles across Berlin, Cannes, and Milan. It was during her time in Milan that Yveline discovered her true passion for the Concierge profession, a career path that perfectly aligns with her personal values: a dedication to excellence, the desire to make every guest feel unique, and a commitment to creating meaningful and memorable experiences.

Before relocating to New Zealand to pursue new opportunities, Yveline became a Professional Affiliate of Chiavi d’Oro Lombardia in Italy, further strengthening her connection to the Concierge profession.

At Hilton Auckland, Yveline continued to pursue her dream of becoming a Concierge. It was not long before her dedication, passion, and professionalism saw her progress to the role of Assistant Chief Concierge, where she successfully completed her examinations to become a member of our beloved society.

Please join us in congratulating Yveline on this well-deserved achievement. We are extremely proud to welcome her into the Les Clefs d’Or family and look forward to her continued contribution to our profession and our association, a global network representing more than 4,000 members worldwide.

In Service Through Friendship & Vive Les Clefs d’Or

#LesClefsdOrNZ #LesClefsdOr #Hilton #Concieege #NewZealand #Wellington
Late last month, Les Clefs d’Or New Zealand gather Late last month, Les Clefs d’Or New Zealand gathered at the InterContinental Wellington Hotel to host the Opening Reception for the 32nd Annual General Meeting.

Active members, honorary and retired members, loyal society partners, and professional affiliates were warmly joined by local operators and restaurateurs. We were also honoured to welcome Les Clefs d’Or International President James Ridenour, along with our Australian colleagues from Sydney and Melbourne. In addition, we were delighted by the presence of former InterContinental Wellington General Managers David Shackleton and Scott Hamilton, as well as current General Manager Adam Haywood.

The evening reflected the essence of Les Clefs d’Or, unity, professionalism, and friendship across borders. Guests were warmly welcomed with speeches from Jason Eade, Chief Concierge at InterContinental Wellington, as well as Adam Haywood, General Manager, and Gustavo Concha, President of Les Clefs d’Or New Zealand, provided a brief reflection on the past twelve months and expressed his gratitude to everyone who contributed to delivering a memorable weekend.

Attendees also enjoyed a beautifully curated selection of food catering to all tastes, offering the perfect opportunity to reconnect with familiar faces while welcoming new ones into the network.

The sense of pride in the association and anticipation for the AGM ahead created an inspiring start to the gathering.

#LesClefsdOrNZ #LesClefsdOr #InterContinental #NewZealand #Wellington
Coming Soon!....A great opportunity to connect wit Coming Soon!....A great opportunity to connect with fellow concierge professionals and represent your hotels 🗝️🗝️

#LesClefsdOrNZ #LesClefsdOr #concierge #NewZealand #experienceallblacks
Dear Colleagues & Friends, On May 31st, our Educa Dear Colleagues & Friends,

On May 31st, our Education Day continued with a memorable exploration of Wellington. A special thank you to Nathan Clear, Managing Director of Wanderlust Wellington, for hosting and personally guiding our members through New Zealand’s vibrant capital city. His passion, extensive knowledge, and engaging storytelling brought Wellington to life in a way that was both insightful and inspiring.

As we travelled along the stunning Wellington Harbour, members enjoyed breathtaking coastal views, rolling green hills, and a vibrant waterfront that perfectly reflects the relaxed yet creative spirit of the city. Nathan shared fascinating insights into Wellington’s internationally acclaimed film industry, often referred to as the “Hollywood of the South,” highlighting its contribution to major global productions and the creative talent that continues to shape the city's reputation on the world stage.

Thank you also goes to our member, Phil Shearer, Chief Concierge at the Rydges Wellington, for making his hotel our home throughout the weekend. 

Our 32nd AGM provided a wonderful opportunity to strengthen friendships, expand professional networks, learn from one another, and celebrate the camaraderie and spirit that make Les Clefs d’Or so special. It was a memorable weekend that showcased the very best of our organisation and the hospitality profession.

In Service Through Friendship & Vive Les Clefs d’Or

#LesClefsdOrNZ #LesClefsdOr #RydgesWellington #Wanderlust #NewZealand #Wellington
Dear Colleagues and Friends, Following our 2026 A Dear Colleagues and Friends,

Following our 2026 Annual General Meeting, members, spouses, valued partners, and key Wellington operators enjoyed a wonderful dining experience at GPO Restaurant, paying homage to Wellington’s iconic General Post Office.

Our sincere thanks go to Executive Head Chef Carl Maunder and his team for creating a special menu for the evening. The menu was thoughtfully designed and catered perfectly to the diverse needs of our guests. Furthermore, the service was flawless, attentive, and delivered with genuine hospitality throughout the evening.

The event provided a perfect opportunity for members to reconnect, celebrate another successful meeting and strengthen the spirit of friendship and camaraderie that defines Les Clefs d’Or.

In Service Through Friendship & Vive Les Clefs d’Or!

#LesClefsdOrNZ #LesClefsdOr #InterContinental #NewZealand #Wellington
Congratulations to Mark West, Concierge at George Congratulations to Mark West, Concierge at George hotel Christchurch, on celebrating 7 years with Les Clefs d’Or New Zealand, proudly representing New Zealand and serving internationally since 2019.

In Service Through Friendship & Vive Les Clefs d’Or!

#LesClefsdOrNZ #LesClefsdOr #George #NewZealand #Christchurch
Dear Colleagues & Friends, On Saturday, 30 May, m Dear Colleagues & Friends,

On Saturday, 30 May, members of Les Clefs d’Or New Zealand gathered at the InterContinental Wellington for the 32nd Annual General Meeting. This occasion marked a significant milestone, as it was the first time in eleven years that the AGM had been held in New Zealand’s capital city.

We extend our sincere appreciation to our Wellington members, Mr Jason Eade and Mr Phil Shearer, as well as to the Organising Committee, for their time, commitment, and for delivering a successful and memorable event.

We were also honoured to welcome Mr James Ridenour, UICH President of Les Clefs d’Or, along with our Australian colleagues, Mr Peter Brown and Mr Quintin McLeod, who continue to strengthen the spirit of brotherhood between our two sections.

Throughout the AGM, members received and reviewed comprehensive reports from the Executive Committee and Sub-Committee. Regional updates from Auckland, Wellington, Christchurch, and Queenstown, highlighting achievements, initiatives, and developments from across the country.

Members also shared valuable insights and experiences from the 70th UICH International Congress, recently held in Sydney, Australia. Discussions focused on upcoming international events, the 71st UICH International Congress in Bangkok, Thailand, scheduled for April 2027, and the 14th UICH Asian Congress in Phu Quoc, Vietnam, later in the year.

Additional presentations included updates from Les Clefs d’Or Australia, progress on the development of our new website, a review of Concierge Tourist Expo 2025, and an update on our Professional Affiliate Programme. Members also discussed future regional bi-monthly video calls meetings, and a few of initiatives designed to strengthen our association and support the continued growth of Les Clefs d’Or New Zealand.

Beyond the formal proceedings, the Annual General Meeting provided an excellent opportunity for members to reconnect, exchange ideas, and further foster the spirit of friendship, collaboration, and professional excellence that defines our beloved organisation.

In Service Through Friendship & Vive Les Clefs d’Or
#LesClefsdOrNZ #LesClefsdOr #InterContinental #NewZealand #Wellington
Congratulations to Sam Williams, Chief Concierge a Congratulations to Sam Williams, Chief Concierge at Sudima Christchurch City hotel, on celebrating 8 years with Les Clefs d’Or New Zealand, proudly representing New Zealand and serving internationally since 2018.

In Service Through Friendship & Vive Les Clefs d’Or!

#LesClefsdOrNZ #LesClefsdOr #Sudima #NewZealand #Christchurch
Congratulations to Manish Baungally, Chief Concier Congratulations to Manish Baungally, Chief Concierge at Park Hyatt Auckland hotel, on celebrating 7 years with Les Clefs d’Or New Zealand, proudly representing New Zealand and serving internationally since 2019.

In Service Through Friendship & Vive Les Clefs d’Or!

#LesClefsdOrNZ #LesClefsdOr #Parkhyatt #NewZealand #Auckland
Congratulations to Martin Dunlop, Chief Concierge Congratulations to Martin Dunlop, Chief Concierge at Cordis Auckland Hotel, on celebrating 14 years with Les Clefs d’Or New Zealand, proudly representing New Zealand and serving internationally since 2012.

In Service Through Friendship & Vive Les Clefs d’Or!

#LesClefsdOrNZ #LesClefsdOr #Cordis #NewZealand #Auckland
Only 7 days to go until the Les Clefs d’Or New Zea Only 7 days to go until the Les Clefs d’Or New Zealand 32nd Annual General Meeting in Wellington.

Excited to reconnect with our fellow members and friends, celebrate our shared passion for hospitality, and create more unforgettable memories together. Looking forward to an inspiring few days with the Les Clefs d’Or family.

In Service Through Friendship & Vive Les Clefs d’Or

#LesClefsdOrNZAGM #LesClefsdOr #InterContinental #NewZealand #Wellington
Congratulations to Andy Xu, Assistant Chief Concie Congratulations to Andy Xu, Assistant Chief Concierge at InterContinental Auckland, on celebrating 2 years with Les Clefs d’Or New Zealand, proudly representing New Zealand and serving internationally since 2024.

In Service Through Friendship & Vive Les Clefs d’Or!

#LesClefsdOrNZ #LesClefsdOr #InterContinental #NewZealand #Auckland
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